PolyGlawt Support
PolyGlawt is a language-learning app where you practice speaking your target language through AI-powered conversations. This page explains how to get started, answers common questions, and tells you how to reach us.
Getting Started
- Sign in — use Sign in with Apple, an email account, or continue as a guest.
- Pick a scenario — choose a setting such as a market or restaurant, then select your target language.
- Tap to talk — tap the microphone to speak, then tap again when done so the character can respond.
- Complete the goals — each scenario has conversational goals to help you finish the lesson.
Frequently Asked Questions
The app can’t hear me / my microphone isn’t working
PolyGlawt needs microphone access to let you practice speaking. If you denied permission, you can enable it in:
iOS Settings → PolyGlawt → Microphone (turn it on).
If the microphone is enabled but you still are not heard, check that you have a stable internet connection and that no other app is using the microphone, then restart the app.
My responses aren’t being understood
Speak clearly at a normal pace in the target language, ideally in a quiet environment. A weak or intermittent network connection can also affect transcription. If a goal seems stuck, the App will offer hints and may let you move forward after a few tries.
How do I change difficulty?
PolyGlawt adapts to your skill automatically as you play. Strong runs can move you up; repeated struggles can lower the challenge. You can also manually override the level per language.
Do you save my voice recordings?
No. Your speech is transcribed to text in real time, and the audio is not stored. See our Privacy Policy for full details.
How do I delete my account?
In the App, go to Settings → Delete Account → Confirm. This permanently removes your account and associated data, including progress, skill levels, and stored tokens. For Sign in with Apple accounts, we also revoke Apple authorization at the same time.
If you cannot access the App, email support@polyglawt.com from your registered address to request deletion. We complete verified requests within 30 days.
What does a guest account save?
Guest usage is not saved server-side, so progress will not carry over between devices or reinstalls. Sign in with Apple or email to keep your progress.
I forgot my password
If you use email sign-in, email support@polyglawt.com from your registered address and we will help you recover access.
Contact Us
For anything not covered above — bugs, feedback, billing, or privacy questions — reach us at support@polyglawt.com.
See also our Privacy Policy.